Privacy Policy

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Effective Date: 01 April 2025

At Bennett & Sterling, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, store, and disclose your personal information, and outlines your rights in relation to your data. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Bennett & Sterling operates across multiple jurisdictions, including Australia and India. As such, we comply with relevant privacy regulations, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and India's Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Information: When you make a booking, create an account, or contact us, we collect personal details such as your name, address, email address, phone number, passport information, payment details, travel preferences, and other information relevant to your trip.
   
• Non-Personal Information: We collect non-personal information such as browser type, IP address, device information, and usage data to improve website functionality and your user experience.
   
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience and analyze website traffic. You can control cookie settings through your browser preferences.
   

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process and Manage Your Bookings: We use your information to confirm, process, and manage your travel bookings, accommodations, tours, and related services.
   
• Customer Support: We may use your information to respond to inquiries, resolve complaints, and provide customer support.
   
• Marketing and Promotions: We may use your contact information to send you promotional materials, newsletters, and special offers related to our services. You can opt-out of receiving these communications at any time.
   
• Website Improvement: Your data helps us analyze usage patterns and improve the design and functionality of our website.
   
• Legal Compliance: We may use or disclose your information to comply with legal obligations, including fraud prevention, dispute resolution, or other legal requirements in both Australia and India.
   

3. How We Protect Your Information

We implement a range of security measures to safeguard your personal data, including encryption, firewalls, and secure server protocols. We follow industry-standard practices to protect your information from unauthorised access, alteration, or destruction.

However, while we take reasonable precautions to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but strive to maintain a high level of protection.

4. Sharing Your Information

We may share your personal information with third parties for the following reasons:

• Service Providers: We share your data with trusted third-party service providers (e.g., airlines, hotels, transport companies) to facilitate your travel arrangements. These service providers are only permitted to use your information for the purposes of providing services to you.
   
• Legal Requirements: We may disclose your personal information if required to do so by law or legal process, such as in response to subpoenas or requests from government authorities in both Australia and India.
   
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction.
   

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights and Choices

You have certain rights in relation to your personal information, including:

• Access and Correction: You have the right to request access to your personal information and to request corrections if any of your information is inaccurate or incomplete.
   
• Opt-Out of Marketing: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails or by contacting us directly.
   
• Data Deletion: You may request that we delete your personal data, subject to any legal obligations or legitimate business purposes that require us to retain certain information.
   
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another provider.
   

To exercise any of these rights, please contact us at info@bennettsterling.com .

6. International Data Transfers

As Bennett & Sterling operates in both Australia and India, your personal information may be transferred across borders. We take all reasonable steps to ensure that your personal data is protected in accordance with the privacy laws in both countries, including data protection mechanisms where required.

7. Third-Party Websites

Our website may contain links to third-party websites. These third parties may have different privacy practices, and we encourage you to review their privacy policies before submitting any personal data. We are not responsible for the privacy practices of any third-party websites.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Bennett & Sterling
Baulkham Hills, Sydney, NSW 2153, Australia

info@bennettsterling.com
+61 0493 196 812