Effective Date: 01 Apr 2025
Welcome to Bennett & Sterling! By using our website (www.bennettsterling.com) and booking services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your access to and use of our website and the services we provide.
If you do not agree to these terms, please refrain from using our website and services.
1. Acceptance of Terms
By accessing or using the Bennett & Sterling website and services, you agree to be bound by these Terms and Conditions, including any future modifications. If you are using our services on behalf of a third party, you warrant that you have the authority to bind that third party to these terms.
2. Eligibility
You must be at least 18 years old to use our website and services. By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.
3. Services Provided
Bennett & Sterling offers a variety of travel-related services, including but not limited to:
These services are available for booking through our website or by contacting our customer service team. The details of the services, including pricing and availability, will be provided at the time of booking.
4. User Registration and Account Security
To access certain features or services, you may need to create an account. By registering on our website, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.
If you believe that your account has been compromised, you must notify us immediately. We are not responsible for any loss or damage arising from your failure to protect your account details.
5. Booking Process
When you make a booking with Bennett & Sterling, you agree to provide accurate and complete information. All bookings are subject to availability, and we reserve the right to reject any booking request for any reason.
Upon booking, you will receive a confirmation email with the details of your travel arrangements. You are responsible for reviewing the confirmation to ensure that all details are correct.
6. Payment Terms
Payments for bookings must be made according to the payment instructions provided during the booking process. We accept various payment methods, including credit/debit cards, bank transfers, and other payment gateways.
Full payment may be required at the time of booking, or a deposit may be taken, depending on the service and the terms of the individual booking. The balance of payment is due before the commencement of the services unless otherwise specified.
By providing payment details, you authorise us to charge the appropriate amount to the payment method you provide.
7. Cancellations and Refunds
Cancellation policies and refund procedures depend on the specific services booked. Each booking will have its own terms related to cancellations, modifications, and refunds, which you will be made aware of before confirming your booking.
If you cancel a booking outside the specified cancellation window, you may forfeit the payment or be charged a cancellation fee. Any refunds will be processed according to the applicable refund policy.
Please review the cancellation terms provided at the time of booking for more information on the specific service.
8. Changes to Bookings
You may request changes to your booking by contacting our customer service team. However, changes are subject to availability and may incur additional fees. We reserve the right to modify itineraries or services due to unforeseen circumstances, such as weather conditions, strikes, or other factors beyond our control.
9. Travel Documents and Responsibility
You are responsible for ensuring that you have the necessary travel documents, including valid passports, visas, vaccinations, and other required documents. Bennett & Sterling is not responsible for any issues arising from your failure to obtain the required travel documents.
10. Force Majeure
Bennett & Sterling will not be held liable for any failure to perform our obligations under these Terms and Conditions due to events beyond our reasonable control, including but not limited to natural disasters, war, acts of terrorism, strikes, governmental actions, or technical failures.
11. Intellectual Property
All content on the Bennett & Sterling website, including text, images, graphics, logos, trademarks, and software, is the property of Bennett & Sterling or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any of the website’s content without the express permission of Bennett & Sterling.
12. Limitation of Liability
To the fullest extent permitted by law, Bennett & Sterling is not responsible for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or our services. This includes, but is not limited to, loss of data, revenue, or travel expenses incurred due to changes, cancellations, or delays in services.
Our total liability to you for any claim related to the services we provide will not exceed the amount you paid for the specific service giving rise to the claim.
13. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (which can be found on our website) outlines how we collect, use, store, and protect your data. By using our website, you consent to our Privacy Policy.
14. Prohibited Conduct
You agree not to:
15. Indemnification
You agree to indemnify, defend, and hold harmless Bennett & Sterling, its directors, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from your use of the website, your booking, or any violation of these Terms and Conditions.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia and India. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in [Sydney, Australia/Kochi, India].
17. Amendments
Bennett & Sterling reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective when posted on the website, and the "Effective Date" at the top of this page will be updated accordingly. By continuing to use the website and services, you agree to be bound by the updated terms.
18. Contact Us
If you have any questions or concerns about these Terms and Conditions or any aspect of our services, please contact us at:
Bennett & Sterling
Baulkham Hills, Sydney, NSW 2153, Australia
contact@bennettsterling.com
+61 0493 196 812
Bennett & Sterling
Sydney, NSW, Australia
Copyright © 2025 Bennett & Sterling - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.